Effective Date: May 21, 2018

Thanks for visiting our website! Truth Creative (“Truth”, “we”, “us” or “our”) respects your privacy. By using any of our Services, you confirm you have read and understood this Privacy Policy and our Cookie Policy.

1. How does this Privacy Policy apply?

This Privacy Policy describes what we do with any personal information that we collect and use for our own purposes, such as information about how you use and interact with our website. We use cookies and similar technologies. Our Cookie Policy describes what we do in that regard.   

2. Personal information we collect

We collect various personal information regarding you or your device. This includes the following:

• The email and other communications that you send us.

• Information from your use of the website. This includes: IP addresses, preferences, web pages you visited prior to coming to our or our site, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with our site (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors).

• Information we get from our partners to support our marketing initiatives, improve our Services and better monitor, manage and measure our ad campaigns, such as details about when our partner shows you one of our ads on or via its advertising platform.

• Other information you submit to us directly to subscribe to our newsletter or request us to contact you about working together.

3. How we collect personal information

We obtain personal information from various sources. We do this in two main ways:

• You provide some of it directly (such as requesting a call back or subscribing to our newsletter).

• We record some of it automatically when you use our site (including with technologies like cookies).

We’ve described this in more detail below.

a. Personal information you provide

When you use our website, we collect information from you in a number of ways.  For instance, we ask you to provide your name, company name and email address to request a call back. We also maintain your marketing preferences that you send us.

b. Personal information obtained from your use of our site

When you use our site, we collect information about your activity on and interaction with the site, such as your IP address(es), your device and browser type, the web page you visited before coming to our site, what pages on our site you visit and for how long and identifiers associated with your devices. If you’ve given us permission through your device settings, we may collect your location information. Some of this information is collected automatically using cookies and similar technologies when you use our site. We let our Users control what cookies and similar technologies are used through our site. You can read more about our use of cookies in our Cookie Policy.

4. How we use your personal information

We use the personal information we obtain about you to:

• Communicating with you. Communicate with you, including by sending you emails about our services and latest news.

• Advertising. Analyse your interactions with our online service so we can tailor our advertising to what we think will interest you. For example, we may decide to serve you a particular advertisement based on your interaction with our site or what we think may interest you based on other information we hold about you.

We process your personal information for the above purposes when:

• Consent. You have consented to the use of your personal information in a particular way. When you consent, you can change your mind at any time.  

• Legal obligation. We have a legal obligation to use your personal information, such as to comply with government regulations or to comply with a court order or binding law enforcement request.

• Legitimate interests. We have a legitimate interest in using your personal information. In particular, we have a legitimate interest in the following case:

  • To operate the Truth business and provide you with tailored advertising and communications to develop and promote our business.

5. How we share your personal information

We do not share personal information with any third parties.

6. Your rights and choices

Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change or delete personal information. You can access, update, change or delete personal information either via our unsubscribe instructions, which can be found at the base of any email we send you or by contacting us at info@truth-design.co.uk to request the required changes.

Our Cookie Policy explains how you can manage cookies and similar technologies.

7. How we protect your personal information

While no service is completely secure, we are dedicated to keeping personal information safe. We maintain administrative, technical and physical safeguards that are intended to appropriately protect against accidental or unlawful destruction, accidental loss, unauthorised alteration, unauthorised disclosure or access, misuse and any other unlawful form of processing of, the personal information in our possession. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities.

8. Updates to this Privacy Policy

We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy. We encourage you to check back periodically to review this Privacy Policy for any changes since your last visit.  This will help ensure you better understand your relationship with us, including the ways we process your personal information.

9. How to contact us

If you have questions, comments or complaints about this Privacy Policy or our privacy practices or if you would like to exercise your rights and choices, please email us at info@truth-design.co.uk, or write to us at the addresses below:

FAO Jo Scott
Truth Design Consultancy Limited
16 Kennedy Street
Manchester
M2 4BY.